LEARNING OBJECTIVES: At the end of the lesson, students should be able to:

(a) Describe the reception office

(b) Explain the meaning of reception office

(c) State the importance and qualities of a receptionist

(d) Outline the duties and appropriate office dress code of a receptionist

(e) Outline the procedures for answering the telephone

(f) Identify and design visitor’s book and request form.

Lesson